Trouble Shooting

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Trouble Shooting



Symptom Potential Cause Actions

Unit won’t turn on

Power supply

Inspect DC wires and / or USB cable leading to unit for cracks, frays, or burnt areas. Lightly pull on terminal plug wires, they should be firmly seated. If using 24 VDC to power the unit, measure the voltage with a volt- meter. If using USB power, make sure the output is at least 1 Amp, plug the cable into a different device (phone) to check for power.

Unit interface not accessible

Network configuration

In many cases, the computer being used to access the web interface needs to have a static IP address setup. The IP should be on the same subnet as the SCADADroid®.

Physical cable connection

Inspect the lights on the Ethernet port–they should be illuminated whenever a cable is connected between the SCADADroid® and another Ethernet device. If no lights are present, try a different cable.

Unknown IP address

If the SCADADroid® you are trying to reach has an unknown IP address, press the reset button for 10 seconds (more than 19 second go to factory reset) and the IP address will default to 192.168.1.15.

Hint: The red LED flashes once per second so count 10 flashes. On firmware 2.0.0 or older the status light should change to blue/red.

Warning: This can interfere with monitoring

Unit not responsive

Power fluctuation caused lockup

Remove power from the unit for 60 seconds then power the unit. If still unresponsive after several restarts, perform a factory reset by holding the reset button for 20 seconds. Hint: The red LED flashes once per second so count 20 flashes. Status light should change to blue.

File system corruption

Remove power from the unit for 60 seconds then power the unit. If still unresponsive after several restarts, perform a factory reset by holding the reset button for 20 seconds.If the problem persists, contact technical support. Hint: The red LED flashes once per second so count 20 flashes. Status light should change to blue.

Cell Modem settings don’t show up

No modem installed

Some SCADADroid®s do not have modems installed at the customer’s request, open the unit and verify a modem is present.

Corrupt modem

Update the firmware on the SCADADroid® to the latest version and cycle power on the unit. Navigate to the Advanced page and click on Enable re-configuration. Wait at least 10 mins for the SCADADroid® to flash the modem firmware. If the problem persists contact technical support.

Alarms not being sent out (SMS/Voice)

SIM card account problem

To verify SIM card connectivity, first ensure there is good service signal on the overview page. Then navigate to the advanced page and send out a test SMS and voice call. If neither are successful, the account associated with the SIM card is likely disabled. If notifications are intermittent, a cell booster may help with connectivity.

Gateway connectivity problem

Check the internet status on Overview page. Emails are first sent out the LAN port if a valid gateway is present. If no gateway is available, emails are sent out the cellular network. Ensure the LAN gateway is active if using LAN gateway. If using cellular gateway, ensure a valid APN is entered and the cellular plan comes with data.

Alarms not being sent out (email)

Email account access problems

Occasionally email accounts lock out users due to automated polling. Sign into the email account(s) and ensure they are accessible and the credentials are correct.

Modbus Feature Not Installed...

Do not have a valid license

Contact to Reonix Automation Inc. to purchase a Modbus License.

Date and time out of valid period

The Modbus license is valid from the date where it was created, if the date and time of SCADADroid® is outside the period of validity of the license, it will appear as "There is no valid license for this feature". Update the date and time on the SCADADroid®.

Modbus/TCP devices shaded in pink .

Illegal data address

The register range specified in the highlighted Modbus inputs do not appear to be valid. Please check the start register and register count values. SCADADroid® can only poll Coil numbers or Discrete Inputs.
Note: Coil numbers span from 00001 to 09999
Discrete input numbers span from 10001 to 19999.